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FAQ + SHIPPING INFO

DUE TO COVID19 POSTERS CAN'T BE SHIPPED INTERNATIONAL, ONLY EUROPE! If you still want to purchase a poster it's no problem at all, I will store the packages here and ship them as soon as possible. All the other items like prints, pins and stickers can still be shipped. 

Which payment method can I use?

You can use PayPal or Stripe during checkout as the payment method.


Has my order been shipped? I have not received any confirmations, is that normal?

Big Cartel doesn't send out shippping notifications and it would be too much work to send everyone a seperate mail. Normally your orders will be sent in the first 3 days after your purchase.


How long does an order take to arrive?

This depends on where you live but even then it's hard to say as you can never trust the mail. Also envelopes with stickers and pins will be much faster than packages including posters.

  • Germany: shipping shouldn't take more than a week
  • Europe: Envelopes usually arrive within 1-2 weeks, packages may take up to 4-8 weeks
  • USA/Canada:  Envelopes usually arrive within 2-3 weeks, packages may take up to 4-8 weeks
  • Australia:  Envelopes usually arrive within 2-3 weeks, packages may take up to 4-8 weeks
  • International: Envelopes usually arrive within 2-3 weeks, packages may take up to 4-8 weeks


Please don't email me asking about your order unless it has been longer than the dates above! To receive a tracking number please add the extra shipping option to your cart.


Do you have any tracking information for my order?

Normally I send standard mail, that means there's no tracking number or shipping information at all. I haven't had any problems with this shipping option but won't take responsibility for any possible lost items, so please feel free to add the insured shipping to your cart which includes a shipping number.

Original artwork will always be sent insured and you'll receive the tracking number via mail.


Return

Buyer is responsible for paying any return fees. Refunds given once item is returned. 3€ restocking fee per returned order. No returns on international orders. 
In case a package came back to me because of a mistake in the address the shipping costs of 5€ have to be transferred via PayPal again. Thanks for your understanding!


One of your items is out of stock, when will it be back?


Sometimes I don't know when the items are out of stock so in this case just let me know.


I want one of your designs as a tattoo, can I pay you to use the design?

Yes, that's possible with most of my designs. Just send me an email with the design you would like to have and I'll add it to the shop.